Public Offer Agreement

1. Parties

ITD2B, providing IT services.
Contact: support@itd2b.com
Website: https://itd2b.com

Client: Any legal entity or individual who has accepted this Offer in the manner described in Section 4.

2. Definitions

• Offer — this document published at https://itd2b.com/oferta/
• Acceptance — full and unconditional acceptance of this Offer by the Client through the actions described in Section 4, creating a binding Agreement
• Agreement — the service contract formed between the Contractor and the Client upon Acceptance
• Services — IT services described in Section 3
• Technical Specification (TS) — a written document agreed by both parties defining the scope, deliverables and deadlines for a specific engagement
• Acceptance Act — a signed document confirming delivery and acceptance of completed Services

3. Subject Matter

The Contractor agrees to provide IT services to the Client on the terms of this Agreement. The scope of Services may include:

The specific scope of Services for each engagement is defined in a mutually agreed Technical Specification or written correspondence (email).

4. Acceptance of this Offer

This Offer is considered accepted (Acceptance) by any of the following actions:

• Making full or partial advance payment of the agreed Service fee
• Signing a Technical Specification or separate service agreement
• Sending written confirmation (email) that the Client agrees to the quoted terms

From the moment of Acceptance, this Agreement is deemed concluded and legally binding for both parties.

5. Obligations of the Contractor

• Provide Services in accordance with the agreed Technical Specification and professional standards
• Notify the Client promptly of any circumstances that may affect the timeline or quality of delivery
• Maintain confidentiality of the Client's data and credentials (see also Privacy Policy)
• Provide an Acceptance Act upon completion of each engagement
• Respond to Client communications within 1 business day during normal business hours
• The Contractor may decline or suspend work if the Client's instructions are unlawful or if payment obligations are not met

6. Obligations of the Client

• Provide complete and accurate requirements, materials and access credentials within 2 business days of Agreement formation
• Make payment in accordance with Section 7
• Review and sign (or provide written rejection of) the Acceptance Act within 2 business days of receipt
• Use delivered Services and software only for lawful purposes
• Provide identity and business registration documentation as required under Section 10 (KYC)
• Not hold the Contractor liable for damages arising from the Client's own misuse of delivered Services

7. Pricing and Payment

Service fees are agreed individually for each engagement and confirmed in the Technical Specification or invoice. Standard terms:

• Advance payment: 100% prepayment prior to commencement of work, unless otherwise agreed in writing
• Currency: EUR (Euro) or as agreed
• Payment methods: Bank transfer (SEPA or SWIFT) or other payment systems agreed in writing. No cash payments accepted.
• Recurring services (monthly support/retainer): invoiced monthly, payable within 5 business days of invoice date
• All prices are exclusive of any applicable taxes unless stated otherwise

8. Delivery and Acceptance

• The Contractor begins work within 2 business days of payment receipt
• Upon completion, the Contractor delivers the results and an Acceptance Act
• The Client has 2 business days to sign the Acceptance Act or provide written objections with specific defects listed
• If no response is received within 2 business days, the Services are deemed accepted without objection
• If the Client raises justified objections, the Contractor will address them within an agreed timeframe at no additional charge

9. Intellectual Property

• Upon full payment, all custom code and deliverables created specifically for the Client are transferred to the Client
• The Contractor retains ownership of pre-existing tools, libraries, frameworks and know-how used in delivery
• The Contractor retains the right to use anonymised project experience in a portfolio context
• Third-party components are licensed under their respective open-source or commercial licences

10. KYC and AML Compliance

The Contractor operates in accordance with applicable anti-money laundering (AML) requirements.

• All Clients must provide identification documents before Services commence:
  • Legal entities: Company registration certificate, registered address, and authorised representative ID
  • Individuals: Government-issued photo ID
• The Contractor reserves the right to refuse service to any Client who cannot provide satisfactory identification
• All payments must be made from an account registered in the Client's name. Anonymous or third-party payments are not accepted
• Client information is stored securely and used solely for service delivery and legal compliance purposes

11. Confidentiality

Each party agrees to keep confidential all non-public information received from the other party in connection with this Agreement (including credentials, source code, business data, and pricing). Confidential information may only be disclosed with prior written consent or as required by law. This obligation survives termination of the Agreement for a period of 3 years.

12. Limitation of Liability

• The Contractor's total liability under this Agreement shall not exceed the total fees paid by the Client for the specific engagement giving rise to the claim
• The Contractor is not liable for indirect, consequential or incidental damages, loss of profit, or data loss caused by factors outside the Contractor's reasonable control
• The Contractor is not liable for damages resulting from the Client's failure to maintain proper backups or from third-party service outages

13. Dispute Resolution

• Disputes are resolved first through good-faith negotiation
• A written complaint must be submitted to support@itd2b.com; the Contractor will respond within 5 business days
• If negotiation fails, disputes shall be resolved in accordance with applicable law

14. Term and Termination

• This Agreement is effective from Acceptance until full delivery and payment
• For ongoing/retainer engagements, either party may terminate with 30 days' written notice
• The Client may terminate before work begins and receive a full refund. Once work has commenced, refunds are prorated based on completed work
• The Contractor may terminate immediately if the Client requests unlawful services, fails to pay, or breaches confidentiality obligations

15. Amendments

The Contractor may update this Offer at any time by publishing a new version at https://itd2b.com/oferta/. Existing Agreements in force are not affected by amendments unless the Client expressly agrees in writing.

16. Contact

ITD2B
Email: support@itd2b.com
Website: https://itd2b.com